Blog

A RUTHLESS FOCUS ON CUSTOMER EMPATHY NOW WILL DELIVER A BETTER PERFORMANCE AND STRONGER RELATIONSHIPS.

n a world where lives and livelihoods have been overwhelmed by the COVID crisis, managers must now be extraordinarily empathetic if they want to hold on to customers and even […]

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WITH ALL THE UNCERTAINTY AROUND COVID, BOSSES MUST MAKE SURE THEY REALLY CONNECT WITH THEIR PEOPLE.

More than half of employees surveyed think their bosses don’t relate to them well. Here’s how to make sure you connect better, and enable the constant change you need in […]

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IN PRECARIOUS TIMES, WE LOOK TO LEADERS TO CONVEY CERTAINTY.

A leader with a cause, and a conviction that we can achieve it, has a powerfully positive effect upon our brains. That’s good, because when we have a certainty about […]

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IN AN AGE OF COVID REMOTE WORKING, POWER UP YOUR TEAM BY GIVING TIGHTER BRIEFS

Good leaders inspire confidence in employees to make their own decisions and deliver exceptional results, especially in this age of remote working. Autonomy is important to people, and good leaders […]

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