Our employers – and the country – need brilliant management to recover from the devastating effects of the coronavirus crisis. Managers everywhere are facing unprecedented pressure to perform, to become […]
A RUTHLESS FOCUS ON CUSTOMER EMPATHY NOW WILL DELIVER A BETTER PERFORMANCE AND STRONGER RELATIONSHIPS.
n a world where lives and livelihoods have been overwhelmed by the COVID crisis, managers must now be extraordinarily empathetic if they want to hold on to customers and even […]
More than half of employees surveyed think their bosses don’t relate to them well. Here’s how to make sure you connect better, and enable the constant change you need in […]
A leader with a cause, and a conviction that we can achieve it, has a powerfully positive effect upon our brains. That’s good, because when we have a certainty about […]