Category Archives: Uncategorized

THERE'S NEVER BEEN A BETTER TIME TO BECOME A BETTER LEADER.

Our employers – and the country – need brilliant management to recover from the devastating effects of the coronavirus crisis.
Managers everywhere are facing unprecedented pressure to perform, to become simultaneously more cost-effective and more innovative, while dealing with huge levels of uncertainty and complexity. They will have to put themselves between the chaos of change and their people in order to infuse their teams with positivity and confidence.
This simply won’t happen without better management and more motivating leaders. Working from home – which thousands of managers are now doing – creates more time and flexibility to learn the essential skills you need to boost productivity and engagement. For more, read this article I wrote for the Chartered Management Institute. https://bit.ly/3lN6Ck7
#leadershipdevelopment #managertraining #management

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A RUTHLESS FOCUS ON CUSTOMER EMPATHY NOW WILL DELIVER A BETTER PERFORMANCE AND STRONGER RELATIONSHIPS.

n a world where lives and livelihoods have been overwhelmed by the COVID crisis, managers must now be extraordinarily empathetic if they want to hold on to customers and even strengthen ties for the future.
The purpose of your company or team has to be personal to individuals within it and enable them to see how they are improving lives outside of the business you run. This is especially true in times like these – when the pandemic has forced so many changes on people, in so many ways. We are much more motivated when we know we are doing good in other people’s lives.
The way to excite employees is to visibly and persistently put the customer front and centre of everything that you do. To learn more about ways to heighten customer empathy, see this article I wrote for The Chartered Management Institute:
https://bit.ly/32vaYoo
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WITH ALL THE UNCERTAINTY AROUND COVID, BOSSES MUST MAKE SURE THEY REALLY CONNECT WITH THEIR PEOPLE.

More than half of employees surveyed think their bosses don’t relate to them well. Here’s how to make sure you connect better, and enable the constant change you need in a time of crisis.
For more on how to relate better to your employees, and be a more effective and persuasive communicator, see this article I wrote for the Chartered Management Institute.
https://bit.ly/34iGhE6

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IN PRECARIOUS TIMES, WE LOOK TO LEADERS TO CONVEY CERTAINTY.

A leader with a cause, and a conviction that we can achieve it, has a powerfully positive effect upon our brains. That’s good, because when we have a certainty about the future and conviction about our cause, we become more focused, more willing to collaborate, more able to learn. We become more innovative and creative, more willing to get involved and make a difference.
In a time of great uncertainty, we crave a leader who makes us feel safe, who “knows” which way we have to go.
Leaders with a cause give us a sense of certainty, because they paint a vivid picture of success for us. When leaders have a cause that inspires them, their restlessness to achieve it becomes a tangible force, and their passion is like a contagion that inspires, and liberates and aligns those around them. For more on how to convey certainty, see this article I wrote for the Chartered Management Institute.https://bit.ly/2ETfPXL

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